Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 95
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 95
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 97
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 97
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 103
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 103
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 105
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 105
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 130
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 130
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 132
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 132
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 161
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 161
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 161
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 162
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 162
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 162
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 205
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 205
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 205
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 205
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 207
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 207
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/settings/migration/ColumnOptions.php on line 207
Deprecated: Creation of dynamic property ET_Builder_Section::$_original_content is deprecated in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/class-et-builder-element.php on line 1331
Deprecated: Creation of dynamic property ET_Builder_Module_Helper_MultiViewOptions::$inherited_props is deprecated in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/helpers/MultiViewOptions.php on line 686
Deprecated: Creation of dynamic property ET_Builder_Module_Field_Divider::$count is deprecated in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/main-structure-elements.php on line 1498
Deprecated: Creation of dynamic property ET_Builder_Row::$_original_content is deprecated in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/class-et-builder-element.php on line 1331
Deprecated: Creation of dynamic property ET_Builder_Column::$_original_content is deprecated in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/class-et-builder-element.php on line 1331
Deprecated: Creation of dynamic property ET_Builder_Module_Code::$text_shadow is deprecated in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/class-et-builder-element.php on line 1331
Deprecated: Creation of dynamic property ET_Builder_Module_Code::$margin_padding is deprecated in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/class-et-builder-element.php on line 1331
Deprecated: Creation of dynamic property ET_Builder_Module_Code::$_additional_fields_options is deprecated in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/class-et-builder-element.php on line 1331
Deprecated: Creation of dynamic property ET_Builder_Module_Code::$_original_content is deprecated in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/class-et-builder-element.php on line 1331
Deprecated: Creation of dynamic property ET_Builder_Module_Helper_MultiViewOptions::$inherited_props is deprecated in /home/procreat/domains/procreation.xyz/public_html/sandbox/wp-content/themes/Divi/includes/builder/module/helpers/MultiViewOptions.php on line 686
Optimiser son service à la clientèle
Type :
Formation pour les entreprises
Durée :
7 heures
En ligne
Description du cours
Amener le participant à optimiser son service à la clientèle.
Aptitudes requises
Aucune aptitude précise n’est requise.
Pour tout autre renseignement
Contenu de la formation
- L’accueil des clients
- Les attentes des clients
- Le vocabulaire / expressions à éviter
- Le service client au téléphone et sur les réseaux sociaux
- Les plans de fidélisation des clients
- Les étapes pour désamorcer une personne agressive
- Mesurer le niveau de satisfaction des clients
- Transformer un service client en expérience client
- Le service après-vente
Frais reliés à la formation
Les coûts varient en fonction des besoins de l’entreprise.
Renseignements supplémentaires
Puisque cette formation est offerte en ligne, il faut prévoir les items suivants :
- Ordinateur
- Caméra et écouteurs
- Accès à internet haute vitesse